46 Chestnut Street, P.O. Box 175
Pepperell, MA 01463
Laurie Stevens, PE, Superintendent
Joshua Chapman, Foreman
Trish DeLorey, Licensed Operator/Administrative Assistant
Directions to Water Division:
From the Pepperell rotary (intersection of Rtes. 111/113), follow Rte. 113 west approximately ½ mile. Turn right onto Park Street, immediately take your first left onto Heald St. Follow on Heald St. approximately 1.2 miles. Turn right onto Maple St. for approximately 1/3 mile. Turn left onto Chestnut Street (after Suburban Village Trailer Park). Water Department is about 3/4 miles on the left.
Please Shovel Around Fire Hydrants Immediately After Snow Storms
Please shovel around neighborhood Fire Hydrants immediately after snow storms. Without fast, unhindered access to the hydrants and water the Fire Department would lose valuable seconds and even minutes fighting fires. That could mean the difference between quickly controlling a fire and losing everything.
Protecting Our Drinking Water
The Pepperell Water Division recently posted Drinking Water Protection Signs in the neighborhoods that abut the town's water supplies. These signs are part of our Consumer Outreach Program to alert residents within or near our Aquifer Protection Districts that our Groundwater is vulnerable to contaminants.
To maintain a safe water supply, we all need to do our part in protecting it. What we do with or on our land directly affects the quality of our drinking water. There are a number of ways in which all of us can help reduce the possibility of contamination of our water supply.
Protecting Water Quality: What You Can Do?
2011 Consumer Confidence Report
Water Division to install new Radio Read Devices
The Water Division of the Pepperell Department of Public Works will be installing new Radio Read Devices, as seen in the photograph (right). The process of installing these devices will begin over the next couple of months, but it will likely take a couple of years to reach every Pepperell Water Division customer. In most cases,the installer will not require access to the inside of the house, as work can most often be done from the outside. Homeowners will be contacted only if an installer needs access inside.
The installation of this device is part of the improvements and upgrades to our automatic water meter reading system. This service is free of charge to all our customers and should result in a more streamlined service, including quarterly billing instead of semi-annual billing.
Please contact the Water Division if you have any questions.
Water Main Flushing Notice
The Pepperell Water Division will conduct a Water Main Flushing Program throughout the Town of Pepperell
April 10 - June 7, 2013
The areas to be flushed will consist of the entire distribution system serving the residents of Pepperell.
The Water Main Flushing Program is critical for maintenance of the water supply system and improvement of water quality. It is also vital for maintenance of dependable flow for fire protection.
Water Main Flushing will take place Monday through Friday, between the hours of 8:00a.m - 3:00p.m., and proceed in sections throughout Pepperell.
The flushing process may cause discolored water and a reduction in pressure. The discoloration of the water will be temporary and is not harmful. If condition persists,
run water out of cold water tap for approximately 15-20 minutes. If condition continues, please contact the Pepperell Water Division at 978-433-5591.
The Pepperell Water Division appreciates your patience as we work to improve the quality of drinking water we provide to the residents and businesses of Pepperell.
If you have any questions, please contact Laurie Stevens, Superintendent of the Pepperell Water Division at 978-433-5591.
Regulations, Guidelines, and Helpful Information:
Water Conservation Regulation
The Water Division of the Pepperell Department of Public Works, in order to assure an adequate supply of water for domestic uses and fire protection, hereby adopts the following regulation:
Effective May 1st through October 31st of every year, outdoor watering of any kind is restricted to even numbered days of the month for homes with an even address and odd numbered days for homes with an odd address.
Violations will be subject to a fine.
Should conditions require, the Board of Public Works will declare a water emergency in which case all outdoor water use will be banned. This essential outside water conservation program should be effective enough so as to make a full-mandatory ban unnecessary except under extreme circumstances. All water customers are strongly encouraged to comply with the program to help avoid more extreme measures of water conservation.
Violations will be subject to a fine.
The Pepperell Water Division has implemented a newly-adopted billing tier structure which will significantly increase water bills for those customers whose water use is excessive.
Tiered Billing System
As of January 1, 2008, the Department of Public Works - Water Division uses a tiered fee schedule. For customers who consume an average amount of water have water rates on a standard tier. However, customers using high water users will see higher billing rates. MassDEP guidelines require that not more than 65 gallons per person per day be used by all residential customers. This quantity is not much if significant outdoor water use is factored in.
Water Conservation Tips
Indoor Water Conservation Fact Sheet
Only use the dishwasher for full loads.Don't wash dishes under continuous running water. Use
wash and rinse basins.
Use minimal detergent, so you don't have to rinse as much.
Wash vegetables in a pan of water instead of under a
running faucet. Re-use that water to water household plants.
Don't use in-sink garbage disposals. Instead, dispose of
food waste in a compost pile.
Check faucets and pipes for leaks. One leaky faucet can
use up to 4,000 gallons of water per
Install faucet aerators which reduce water usage by up to
Thaw frozen food in refrigerator, rather than using
Turn off faucet while brushing your teeth, washing your
hands or shaving.
Check toilets for leaks. Add about 12 drops of food
coloring into the tank. If color appears in the bowl one hour later,
there is a leak.
If purchasing a new toilet, install a low flow model.
If your toilet is not a low-flow model, install a water
saving displacement device in the tank to reduce the
amount of water needed to flush.
Keep showers short and use a low-flow showerhead. A flow
restrictor lets you maintain the faucet setting and shut off
water at the shower head while soaping and shampooing.
Turn off all faucets tightly.
Flush toilet only when necessary. Avoid using toilet as
an ashtray or wastebasket.
Only run the washing machine for full loads.
When purchasing a new washing machine, buy a water saving
model that can be adjusted to load-size and has a "suds-saving" option. New models use 40 percent less water than older models.
Outdoor Water Conservation Fact Sheet
Mow lawn to 2 or 3 inches long to provide natural ground
shade.Mow often. This will prevent excessive shock that can
cause grass to turn yellow.Keep mower blades sharp and mow only when grass is dry.Leave grass clippings on your lawn.Cut back on fertilizer.If your lawn turns brown during hot spells, it is not
dead, but dormant.Lawns require no more than 1 inch per week; apply slowly
to prevent runoff.Water lawn and garden in early morning when evaporation is
lowest.Avoid watering when windy.Avoid watering the driveway and sidewalks.If you have an automatic sprinkler system, install a rain
gauge sensor to your system. Shut off automatic sprinkler system after any substantial
rainfall.Use drought-tolerant and native plants.
Use mulch around shrubs and trees to save moisture.
Cover pools and spas when not in use to prevent excess
evaporation.Sweep down decks and driveways instead of hosing them
down.When washing car, use hose with a shutoff nozzle. Turn
off hose between rinses.Check for leaks in outdoor faucets, pipes or hoses.
Save rain water to water plants.
Download above information as a PDF
Information About Deduct Meters
Second Water Meters for
Outdoor Water Use
As was approved at a public Sewer
Rate Hearing on December 12, 2002, the Pepperell Sewer Department
will no longer adjust sewer bills for "summer usage".
Billings will be made as per the actual water meter readings.
All sewer customers are again advised that a second meter for
the purpose of determining and deducting outdoor water use from
the sewer bill is allowed and these second meters will be read
starting in the upcoming billing cycle.
The Water Department must be made aware of the existence of any second meter before the next
reading. If a property owner desires to have a second meter installed
for this purpose, the Water Department has a policy in place
and meters in stock. Please contact the Water Department to notify
them that you have a second meter, that you want a second meter
installed, or with any questions.
Guidelines for Deduct
Meters Installed in the
Town of Pepperell
The Pepperell Water Division will sell the deduct meter and meter connections at a price based on actual material costs, including cost of Inspection, 15% Administrative fee and 5% sales tax.
The Pepperell Water Division will read all Deduct Meters.
The Homeowner will be responsible for installation of the deduct meter and meter connections. Deduct Meter must be installed in the same area as the main water meter and reader.
The Pepperell Water Division will install all touch pad or radio read units to the outside of the house.
The Pepperell Water Division will need to drill a 1/4" hole in the house to run a wire from the deduct meter
to the touch pad or radio read unit. The Water Division will use caulking to prevent leaks.
The Pepperell Water Division shall inspect every deduct meter installation. Installation must be approved by the Pepperell Water Division before readings will be taken. Please remember to have your Deduct Meter inspected immediately after installation. If the Homeowner does not notify the
Pepperell Water Division of the deduct meter installation, there
will be an inspection fee of $50.00 assessed to the homeowner.
The Homeowner will be responsible for accessibility
and any frost damage to the deduct meter. All rules and regulations
applying to water meters in the Pepperell Water Division's Rules
and Regulations Handbook will also apply to deduct meters.
Meters Installation Instructions:
Meter must be installed after the original water meter (no teeing off before the original water meter allowed). Deduct Meter must be installed near the main meter.
The Deduct Meter must be at a reasonable height so that the Pepperell Water Division can read the top of the meter.
The Deduct Meter must be installed horizontal (no vertical installations allowed).
Meter connections provided by the Pepperell Water Division must be used.
Click here to download the above "Guidelines" as a PDF form
for submittal to the Pepperell Water Division.
Public Works, March 2008
Shovel Out Fire Hydrants After Snow
Help the Fire Department and potentially save yourself and your home
Please shovel around neighborhood Fire Hydrants immediately after snow storms. Without fast, unhindered access to the hydrants and water the Fire Department would lose valuable seconds, even minutes fighting fires. That could mean the difference between quickly controlling a fire and losing everything.